Technical support
Our support team is here to keep you connected. Reach us through any of the channels below, or try the quick fixes first.
Contact support
Our team is ready to help. Reach us by phone, WhatsApp or email, or visit our office.
Troubleshooting
Many connection problems can be solved in a minute. Try these steps first.
Restart your modem: switch it off, wait 30 seconds and switch it back on, then give it two to three minutes to reconnect. Check that every cable is firmly plugged in and that the power light is on. If the internet light stays off or red, contact us.
Test your speed on a device connected to the modem by cable. Pause large downloads, updates and streaming on other devices, then test again. Wi-Fi gets slower with distance and walls, so a wired test shows the real speed of your line.
Place the modem in a central, open spot, away from metal objects, microwaves and thick walls. Restart the modem, then forget the network on your device and connect again. In large homes, a Wi-Fi extender or mesh system can help.
Note which light is off, blinking or red. Send us a photo of the modem lights on WhatsApp, together with your name and phone number, so we can help you faster.
Try another browser or device to see whether the problem is on one device only. Clear the browser cache, restart the device, and check that its date and time are set correctly.
The default Wi-Fi name and password are often printed on a label under or behind the modem. If they were changed and you cannot remember them, contact us and we will help you.
Good to know
Yes. All our current packages come with unlimited data, so there is no monthly volume to keep track of.
Package prices are subject to 11% VAT, which is added to the listed price.
Setup includes the required fiber modem.
It depends on your location and your line. Contact us with your address and we will tell you whether fiber optics, VDSL or ADSL is available.
Call us, send us a WhatsApp message or fill in the contact form. We will confirm availability, help you choose a package and get you connected.
Contact our team and we will go through the options available for your line.
Call us or send us a WhatsApp message using the details on the Support and Contact pages. Our team responds fast.
Message us on WhatsApp or give us a call, and our team will help you choose the right package.
